HOTEL POLICIES & FEES
The following fees and deposits are charged by the property at time of reservation, check-in, or check-out.
Terms & Conditions
1. These Terms and Conditions apply to contracts for the letting of the Hotel rooms for
accommodation and all other customer-related activities and services provided
by the Hotel (hereinafter called “the Hotel”).
2. Sub-contracting or sub-letting of rooms, together with their use for any purposes
other than accommodation, require the prior written approval of the Hotel
3. The Terms and Conditions of the customer will only apply if they have previously
been expressly agreed in writing.
II. Contract agreement, contracting parties and limitations
1. The contract becomes valid when the Hotel accepts the customer’s application.
If the Hotel makes the customer a firm offer, then the contract takes effect from the
customer’s acceptance of the Hotel’s offer. In either case it is open to the Hotel to
confirm the room reservation in writing.
2. The contracting parties are the Hotel and the customer. If a third party has placed
a reservation on behalf of the customer, the customer and the third party shall be
jointly responsible to the Hotel for all obligations arising from the Hotel contract,
provided that the customer shall provide the Hotel with an appropriate statement
to this effect.
3. Any claims made by the customer or a third party against the Hotel shall lapse
1 year after their declaration which initiates the normal limitation period. Claims for compensation against the Hotel lapse at the latest after a term of 5 years, irrespective of the
time of cognizance. These limitations do not apply in the event of claims involving
wanton or grossly negligent dereliction of duty on the part of the Hotel, or bodily
injury or damage to health that is attributable to the Hotel, or loss of life attributable
to the Hotel.
III. Services, tariffs, payment, offsetting
1. The Hotel is obliged to make the rooms available that the customer has reserved
and to provide the services that have been agreed.
2. The customer is obliged to pay the current or agreed Hotel prices to hire the room
and any other services he has made use of. This also applies to services and
expenses that he requests the Hotel to make over against third parties.
3. The agreed prices shall include turnover tax at the appropriate rate according to
law. Should the period between the agreement of the contract and its fulfilment
exceed 4 months, and should the price calculated by the Hotel for these services
rise, then the contractually agreed price may also be increased proportionately, but
only by a maximum of 5%.
4. Prices may be further adjusted if the customer subsequently wishes to alter the
number of rooms reserved, the services required or the length of stay of the guests,
and the Hotel agrees to this.
5. Hotel invoices without a payment date are payable in full within 10 calendar days
of receipt. The Hotel is entitled to demand payments outstanding at any time, and
to require immediate payment. In the event of delay in payment, the Hotel is
entitled to demand the appropriate legal late payment interest of 8% above the
current basic interest rate or 5% above the basic interest rate in the case of legal
transactions involving the customer. Furthermore, the Hotel shall charge a fee
of € 5 for every reminder on payment arrears that it sends. The Hotel reserves the
right to provide evidence of entitlement to a higher claim to damages.
6. When the contract is agreed, or subsequently in accordance with the legal regulations
governing package holidays, the Hotel is entitled to request an appropriate
advance or guarantee payment. The amount of advance payment and the payment
deadlines may be agreed in writing in the contract.
7. The customer can only offset or reduce the Hotel’s payment demands by means of
an unchallenged legal claim.
IV. Withdrawal of the customer (counter-order or cancellation) / failure to make use
of the Hotel’s services (no show)
1. The Hotel shall grant the customer the right to withdraw from the contract at any
time. For this, the following provisions apply:
a) In the event that the customer has chosen a booking that cannot be changed
or cancelled, and at the time of reservation has accepted that the full price
of his stay will be deducted (from his credit card), this amount is then not
b) In the event that the customer withdraws from the booking, the Hotel shall
have claim to appropriate compensation.
c) The Hotel has the choice to levy a flat rate cancellation fee instead of calculating
the actual loss involved. The flat rate cancellation fee shall amount to 90%
of the contractually agreed price for overnight stays, including or excluding
breakfast, 70% of the contractually agreed price for overnight stays with half
board and 60% of the contractually agreed price for overnight stays with full
board. The customer is at liberty to provide evidence that the Hotel has
suffered no loss or that its losses are lower than those claimed through the
flat rate compensation fee.
d) If the Hotel calculates its actual losses, the maximum amount of compensation
shall equal the contractually agreed price of the services to be supplied by
the Hotel less the value of the expenditure saved by the Hotel together with
the amount that the Hotel acquires through the alternative use of the Hotel’s
2. The regulations referred to above shall apply if the customer does not claim the
room or services he has reserved without informing the Hotel of this in good time
3. The Hotel has no claim for compensation if it has granted the customer an option
in his contract to withdraw from the contract within a specified time period without
further legal consequences. The date of receipt of withdrawal notice by the Hotel
shall be definitive. The customer must declare his intent to withdraw in writing.
V. Withdrawal by the Hotel
1. Provided that the customer’s right to withdraw without penalty within a particular
time period has been agreed in writing, the Hotel is also for its part entitled to
withdraw without penalty within this time period if applications from other
customers for rooms reserved under contract are to hand, and the customer does
not waive his right to withdraw when contacted by the Hotel.
2. The Hotel is also entitled to withdraw from the contract if an advance payment
as agreed or as demanded in accordance with III. paragraph 6. is not made, even
after an appropriate period of grace set by the Hotel has elapsed.
3. Furthermore, the Hotel is entitled to withdraw from the contract in exceptional
circumstance, if so justified for well-founded reasons, especially in the event that:
• an act of God or other circumstances beyond the control of the Hotel make the
fulfilment of the contract impossible;
• rooms are booked giving a misleading or a false description of essential facts
(e.g. in respect of the customer or the purpose);
• the Hotel has good grounds for supposing that the use of the Hotel services
might jeopardise the smooth running of the Hotel’s operations, or the safety
or the reputation of the Hotel in the public eye in a way that is beyond the
control or scope of the Hotel’s organisation;
• there is any breach of I. paragraph 2.
4. If the Hotel justifiably withdraws, the customer shall make no claim for compensation.
VI. Preparing, handing over and returning the room
1. The customer has no right to demand that particular rooms are prepared for him.
2. The reserved rooms shall be available to the customers by 3 p.m. at the earliest
on the agreed date of arrival. Country houses / apartments shall be available to
customers by 5 p.m. at the earliest on the agreed date of arrival. The customer has
no right to demand that rooms should be prepared earlier.
3. On the agreed date of departure, rooms must be vacated and at the Hotel’s
disposal by 12 noon at the latest. Country houses / apartments must be placed at
the Hotel’s disposal by 10 a.m. at the latest on the agreed departure date. If there
is delay in vacating the room / country house or apartment, the Hotel may invoice
for its use beyond the contract period up to 6 p.m. at 50% of the current daily
letting price, and at 100% from 6 p.m. onwards. Any contractual claims made by
the customer cannot be justified on these grounds. The customer is at liberty
to provide evidence that the Hotel had no claim or a significantly lower claim on
payment for its use.
Moreover, the Hotel reserves the right to establish proof of and charge for a higher
rate of compensation.
VII. The Hotel’s liability
1. The Hotel shall be responsible for its obligations arising from the contract,
exercising the care expected of a reasonable trader. Any customer claims for
compensation will not be countenanced. Exclusions to this apply to compensation
arising from death, bodily injury or damage to health, if the Hotel has to answer for
dereliction of duty, or other damages that involve a premeditation or negligent
breach of duty on the part of the Hotel, or involve any premeditated or negligent
breach of its contractual duties. A breach of duty by a legal representative or agent
is equivalent to that of the Hotel itself. Should there be any faults or shortcomings
in the services provided by the Hotel, the Hotel will make every effort to correct this
if the customer has brought these to its attention or made his objections promptly
known. The customer is obliged to make reasonable effort to rectify any fault
or minimise any possible loss or damage, and to bring any faults or damage
immediately to the Hotel’s attention. The customer is also obliged to advise of the
likelihood of any possible serious loss or damage in good time.
2. The Hotel shall be responsible for items brought into the Hotel in accordance with
the provisions of the law. Money, stocks and
shares and valuables up to a total value of € 7,500 may be kept in the Hotel or room
safe. The Hotel strongly recommends that customers avail themselves of this
service. Any claims to liability shall be null and void if the customer does not report
to the Hotel any loss, destruction or damage immediately after he has become
aware of it . See 1. sentences 2-4 above referring to the
wider range of the Hotel’s liabilities.
3. Though the customer may be offered a parking space in the Hotel garage or
car park, this shall not form a contract for its safekeeping, even if a parking fee is
paid. The Hotel shall not assume liability for loss or damage to any vehicle parked
on the Hotel’s property, or its contents, except in the event of wantonness or gross
negligence. This also applies to the Hotel’s agents. The terms of 1. sentences 2-4
4. Instructions for wake-up calls shall be carried out carefully. Messages, post and the
sending of trade samples for the customers shall also be treated with great care.
The Hotel will undertake to deliver or keep such items (at the Hotel), or to send
them on if desired, for a fee. The terms of 1. sentences 2-5 above apply.
VIII. Final provisions
1. Any amendments or additions to this contract, the proposal acceptance or these
Terms and Conditions for Hotel Accommodation must be made in writing. Any
unilateral alterations or additions by the customer shall be void.
2. The contract shall be executed and payment shall be made at the company office
of the Hotel concerned.
3. The sole court of jurisdiction for commercial transactions, including cheque and
currency disputes, shall be Diekirch, Luxembourg
4. Luxemburg law alone shall apply to this contract.
5. Should individual provisions of these General Terms and Conditions for Hotel
Accommodation prove inoperable or are or become null and void, the effectiveness
of the other provisions shall remain unaffected. For the rest, legal regulations shall
Château d'Urspelt SA
Am Schlass, L-9774 LUXEMBOURG
VAT ID: LU21726011
Com.Auth: 2005 22 18684