Château d'Urspelt - Urspelt, Clervaux, L-9774, Luxembourg

Reservation Policy

HOTEL POLICIES & FEES

The following fees and deposits are charged by the property at time of reservation, check-in, or check-out.

Policies:

  • Check-in time starts at: 3 PM
  • Check-out time is: 11 AM
  • Extra-person charges may apply and vary depending on hotel policy.
  • Cancellation of Advance Purchase reservations will result in forfeiture of full amount paid.
  • Guests must show current government-issued proof of identity at the time of check-in.
  • Photo identification and credit card are required at check-in for incidental charges.
  • Special requests are subject to availability upon check-in and may incur additional charges.
  • Special requests cannot be guaranteed.
  • Dogs accepted. Only in 'Castle rooms' situated on the ground level (Dog Fee = €25.00 per night)
  • Maximum number of dogs per room: 2
  • Minimum check-in age is: 18
  • Overnight guest parking is complimentary
  • The above list may not be comprehensive.
  • Fees and deposits may not include tax and are subject to change.

ACCESSIBILITY OPTIONS

  • Accessible bathroom
  • Accessible path of travel
  • Handicapped parking
  • In-room accessibility
  • Roll-in shower

Terms & Conditions

I. Scope

1. These Terms and Conditions apply to contracts for the letting of the Hotel rooms for

accommodation and all other customer-related activities and services provided

by the Hotel (hereinafter called “the Hotel”).

2. Sub-contracting or sub-letting of rooms, together with their use for any purposes

other than accommodation, require the prior written approval of the Hotel

3. The Terms and Conditions of the customer will only apply if they have previously

been expressly agreed in writing.

II. Contract agreement, contracting parties and limitations

1. The contract becomes valid when the Hotel accepts the customer’s application.

If the Hotel makes the customer a firm offer, then the contract takes effect from the

customer’s acceptance of the Hotel’s offer. In either case it is open to the Hotel to

confirm the room reservation in writing.

2. The contracting parties are the Hotel and the customer. If a third party has placed

a reservation on behalf of the customer, the customer and the third party shall be

jointly responsible to the Hotel for all obligations arising from the Hotel contract,

provided that the customer shall provide the Hotel with an appropriate statement

to this effect.

3. Any claims made by the customer or a third party against the Hotel shall lapse

1 year after their declaration which initiates the normal limitation period. Claims for compensation against the Hotel lapse at the latest after a term of 5 years, irrespective of the

time of cognizance. These limitations do not apply in the event of claims involving

wanton or grossly negligent dereliction of duty on the part of the Hotel, or bodily

injury or damage to health that is attributable to the Hotel, or loss of life attributable

to the Hotel.

III. Services, tariffs, payment, offsetting

1. The Hotel is obliged to make the rooms available that the customer has reserved

and to provide the services that have been agreed.

2. The customer is obliged to pay the current or agreed Hotel prices to hire the room

and any other services he has made use of. This also applies to services and

expenses that he requests the Hotel to make over against third parties.

3. The agreed prices shall include turnover tax at the appropriate rate according to

law. Should the period between the agreement of the contract and its fulfilment

exceed 4 months, and should the price calculated by the Hotel for these services

rise, then the contractually agreed price may also be increased proportionately, but

only by a maximum of 5%.

4. Prices may be further adjusted if the customer subsequently wishes to alter the

number of rooms reserved, the services required or the length of stay of the guests,

and the Hotel agrees to this.

5. Hotel invoices without a payment date are payable in full within 10 calendar days

of receipt. The Hotel is entitled to demand payments outstanding at any time, and

to require immediate payment. In the event of delay in payment, the Hotel is

entitled to demand the appropriate legal late payment interest of 8% above the

current basic interest rate or 5% above the basic interest rate in the case of legal

transactions involving the customer. Furthermore, the Hotel shall charge a fee

of € 5 for every reminder on payment arrears that it sends. The Hotel reserves the

right to provide evidence of entitlement to a higher claim to damages.

6. When the contract is agreed, or subsequently in accordance with the legal regulations

governing package holidays, the Hotel is entitled to request an appropriate

advance or guarantee payment. The amount of advance payment and the payment

deadlines may be agreed in writing in the contract.

7. The customer can only offset or reduce the Hotel’s payment demands by means of

an unchallenged legal claim.

IV. Withdrawal of the customer (counter-order or cancellation) / failure to make use

of the Hotel’s services (no show)

1. The Hotel shall grant the customer the right to withdraw from the contract at any

time. For this, the following provisions apply:

a) In the event that the customer has chosen a booking that cannot be changed

or cancelled, and at the time of reservation has accepted that the full price

of his stay will be deducted (from his credit card), this amount is then not

refundable.

b) In the event that the customer withdraws from the booking, the Hotel shall

have claim to appropriate compensation.

c) The Hotel has the choice to levy a flat rate cancellation fee instead of calculating

the actual loss involved. The flat rate cancellation fee shall amount to 90%

of the contractually agreed price for overnight stays, including or excluding

breakfast, 70% of the contractually agreed price for overnight stays with half

board and 60% of the contractually agreed price for overnight stays with full

board. The customer is at liberty to provide evidence that the Hotel has

suffered no loss or that its losses are lower than those claimed through the

flat rate compensation fee.

d) If the Hotel calculates its actual losses, the maximum amount of compensation

shall equal the contractually agreed price of the services to be supplied by

the Hotel less the value of the expenditure saved by the Hotel together with

the amount that the Hotel acquires through the alternative use of the Hotel’s

services.

2. The regulations referred to above shall apply if the customer does not claim the

room or services he has reserved without informing the Hotel of this in good time

(no show).

3. The Hotel has no claim for compensation if it has granted the customer an option

in his contract to withdraw from the contract within a specified time period without

further legal consequences. The date of receipt of withdrawal notice by the Hotel

shall be definitive. The customer must declare his intent to withdraw in writing.

V. Withdrawal by the Hotel

1. Provided that the customer’s right to withdraw without penalty within a particular

time period has been agreed in writing, the Hotel is also for its part entitled to

withdraw without penalty within this time period if applications from other

customers for rooms reserved under contract are to hand, and the customer does

not waive his right to withdraw when contacted by the Hotel.

2. The Hotel is also entitled to withdraw from the contract if an advance payment

as agreed or as demanded in accordance with III. paragraph 6. is not made, even

after an appropriate period of grace set by the Hotel has elapsed.

3. Furthermore, the Hotel is entitled to withdraw from the contract in exceptional

circumstance, if so justified for well-founded reasons, especially in the event that:

• an act of God or other circumstances beyond the control of the Hotel make the

fulfilment of the contract impossible;

• rooms are booked giving a misleading or a false description of essential facts

(e.g. in respect of the customer or the purpose);

• the Hotel has good grounds for supposing that the use of the Hotel services

might jeopardise the smooth running of the Hotel’s operations, or the safety

or the reputation of the Hotel in the public eye in a way that is beyond the

control or scope of the Hotel’s organisation;

• there is any breach of I. paragraph 2.

4. If the Hotel justifiably withdraws, the customer shall make no claim for compensation.

VI. Preparing, handing over and returning the room

1. The customer has no right to demand that particular rooms are prepared for him.

2. The reserved rooms shall be available to the customers by 3 p.m. at the earliest

on the agreed date of arrival. Country houses / apartments shall be available to

customers by 5 p.m. at the earliest on the agreed date of arrival. The customer has

no right to demand that rooms should be prepared earlier.

3. On the agreed date of departure, rooms must be vacated and at the Hotel’s

disposal by 12 noon at the latest. Country houses / apartments must be placed at

the Hotel’s disposal by 10 a.m. at the latest on the agreed departure date. If there

is delay in vacating the room / country house or apartment, the Hotel may invoice

for its use beyond the contract period up to 6 p.m. at 50% of the current daily

letting price, and at 100% from 6 p.m. onwards. Any contractual claims made by

the customer cannot be justified on these grounds. The customer is at liberty

to provide evidence that the Hotel had no claim or a significantly lower claim on

payment for its use.

Moreover, the Hotel reserves the right to establish proof of and charge for a higher

rate of compensation.

VII. The Hotel’s liability

1. The Hotel shall be responsible for its obligations arising from the contract,

exercising the care expected of a reasonable trader. Any customer claims for

compensation will not be countenanced. Exclusions to this apply to compensation

arising from death, bodily injury or damage to health, if the Hotel has to answer for

dereliction of duty, or other damages that involve a premeditation or negligent

breach of duty on the part of the Hotel, or involve any premeditated or negligent

breach of its contractual duties. A breach of duty by a legal representative or agent

is equivalent to that of the Hotel itself. Should there be any faults or shortcomings

in the services provided by the Hotel, the Hotel will make every effort to correct this

if the customer has brought these to its attention or made his objections promptly

known. The customer is obliged to make reasonable effort to rectify any fault

or minimise any possible loss or damage, and to bring any faults or damage

immediately to the Hotel’s attention. The customer is also obliged to advise of the

likelihood of any possible serious loss or damage in good time.

2. The Hotel shall be responsible for items brought into the Hotel in accordance with

the provisions of the law. Money, stocks and

shares and valuables up to a total value of € 7,500 may be kept in the Hotel or room

safe. The Hotel strongly recommends that customers avail themselves of this

service. Any claims to liability shall be null and void if the customer does not report

to the Hotel any loss, destruction or damage immediately after he has become

aware of it . See 1. sentences 2-4 above referring to the

wider range of the Hotel’s liabilities.

3. Though the customer may be offered a parking space in the Hotel garage or

car park, this shall not form a contract for its safekeeping, even if a parking fee is

paid. The Hotel shall not assume liability for loss or damage to any vehicle parked

on the Hotel’s property, or its contents, except in the event of wantonness or gross

negligence. This also applies to the Hotel’s agents. The terms of 1. sentences 2-4

above apply.

4. Instructions for wake-up calls shall be carried out carefully. Messages, post and the

sending of trade samples for the customers shall also be treated with great care.

The Hotel will undertake to deliver or keep such items (at the Hotel), or to send

them on if desired, for a fee. The terms of 1. sentences 2-5 above apply.

VIII. Final provisions

1. Any amendments or additions to this contract, the proposal acceptance or these

Terms and Conditions for Hotel Accommodation must be made in writing. Any

unilateral alterations or additions by the customer shall be void.

2. The contract shall be executed and payment shall be made at the company office

of the Hotel concerned.

3. The sole court of jurisdiction for commercial transactions, including cheque and

currency disputes, shall be Diekirch, Luxembourg

4. Luxemburg law alone shall apply to this contract.

5. Should individual provisions of these General Terms and Conditions for Hotel

Accommodation prove inoperable or are or become null and void, the effectiveness

of the other provisions shall remain unaffected. For the rest, legal regulations shall

apply.


CONTACT:

Château d'Urspelt SA

Am Schlass, L-9774 LUXEMBOURG

VAT ID: LU21726011

Com.Auth: 2005 22 18684

予約

グローバル・コンパクト・ネットワーク・ジャパン(GCNJ) 無料のWiFi  フェアトレードゾーン賞  エコラベル金賞受賞  ベッドと自転車